FREQUENTLY ASKED QUESTIONS
How Do I Reach Customer Service?
Website chat box or email us INFOATISHOPGLAM@Gmail.com (allow 24-28 hours for response)
Customer Service Hours: 10-5 Allow up 24 -48 Hours for a response.
Questions/ DMs/ Comments will not be addressed on Social Media, the best way to reach us is via e-mail.
How do I know if something is in stock?
Please check the website for online items www.ishopglam.com
Shopping in store is on a first come first serve basis.
Can you hold an item?
.We “Do Not” hold items under No circumstances.
I made a purchase, but I did not get a confirmation and money came out of my account.
We send a confirmation/thank you for your order. Some cards/banks will hold and money back even if the order was not completed. It will fall off, you can contact your credit institution and they will remove the hold. We have nothing to do with the hold.
RECEIVED THE WRONG ITEM
Please contact customer service by emailing a picture of the item along with your name and order number .
Allow 24-48 to receive a response on next steps.
What are processing and shipping times?
Shipment processing time includes (pulling, packing and post office delivery) and can take up to 4-5 business days. USPS can take up to 24 hours to update tracking information. DURING HIGH VOLUME TIMES USPS MAY HAVE DELAYS WITH UPDATES AND DELIVERIES, PLEASE REFER TO YOUR TRACKING NUMBER SENT TO THE EMAIL ADDRESS ATTACHED TO THE ORIGINAL ORDER.
Larger items or quantities may be received in two shipments, the second tracking number will be sent to the email address on file.
(PRE-ORDERS). Once pre-orders arrive to our facility they will be packed and shipped in the order they were received. Please see items description on our website for updates on pre-order/delivery dates.
Due to Covid-19 (Corona Virus) Most carriers are experiencing shipping delays, due to low staff and rerouting packages to other facilities. Please be patient. Orders can take longer than expected at this time. Check tracking regularly for updates.
My package is saying delivered, but I don't see it
Packages may be delivered the next day, after shipment says it’s been delivered.
If you live in a complex please check with your front office building for possible deliveries there. If your item is visible to the street sometimes postal carriers will try and hide packages out of the way for security reasons. Please refer to your tracking number, the carrier will sometimes add exact delivery locations. Please check with other household members about packages. Some carriers will leave packages in hidden areas like backyards, garages and in doorways.
If you cannot locate your package, contact your local post office for next steps, most claim information is on the USPS.com, if the negligence is on their part, a claim can be filed for $50-100. Please contact them by phone1-800 ASK-USPS. See Shipping Policy for contact information. Claims can take up to 30 days.
Glam Shop Boutique (ishopglam) Does NOT issue refunds or credits for packages that the carrier confirms as being delivered.
The item I want is sold out. How often are items restocked?
Some items are restocked, please sign up under the item you wished to be restocked. We will send an email if the item is restocked.
How do I know which size to order?
We try to put as much information pertaining to the item under the description. We have provided a link to a size chart for the most accurate sizing guide to fit our clothing for average sizes. If you are still having trouble deciding which size is the best for you, we are here to help! Please contact us via chat box on website or email regarding the item you are inquiring about. We will be able to let you know whether the item runs true to size, small or larger in size to help you make a better decision.
TO AVOID HAVING TO MAKE A RETURN PLEASE BY ITEMS BASED ON YOUR SIZE AND NOT THE LOOK OF THE MODELS or Mannequin IN THE PHOTOS. DUE TO CERTAIN ANGLES, MODELS MAY 'LOOK' a CERTAIN SIZE.
MY ORDER WAS REFUNDED
Sometimes orders are refunded by iShopGlam because we received a HIGH RISK FRAUD ALERT on the order. If this happens the refund will be issued right away and an email will be sent to the email address attached to the order. To ensure you don't miss out on the items you are ordering please make sure your credit card, billing and name information matches and is entered correctly. We reserve the right to refund any order that is suspected of fraud.
I Received a text or email to send verification before my order can be processed.
If you received a verification request, your order had some level of fraud attached to it. Sometimes its simply mismatch address and billing information, CVV code (3 digits on the back of the credit card used is missing), card (name) information doesn't match billing information, shipping and billing information is different. We understand that sharing personal information comes with some risks, we only ask for for identity verification for proof that the credit information used belongs to the person who ordered.
At check out you will have the option to select pay by installments. We offer ShopPay (AFFIRM) and Afterpay.
After selecting Afterpay you will be redirected to their site for a quick verification process. Have your credit card ready, the initial payment will be withdrawn at the time the order is made. Please use Afterpay.com or their App for further questions. We cannot see or access your Afterpay account.
Afterpay can be applied in store shopping, if the your card is attached to you Afterpay account.