We use USPS Priority shipping. Order processing time can take 24-48 business hours, EXCLUDES WEEKENDS AND HOLIDAYS. All shipments include tracking, please use the correct e-mail address and phone number to ensure you receive the tracking information.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT!! There is no way for us to change it once the order ships!! We are not responsible for orders that go to the wrong address. If items are returned to us, the customer will be responsible for re-shipment fees. The cost of the item will be applied to a store credit to use within one calendar year if the return shipment fee isn’t purchased with in 3 business days.
Once the label is processed by us you will receive a tracking number, Once the package is within the USPS facility tracking information will be scanned in to their system and updated.
If you live in the Metro Detroit Area most times shipments will be delivered within 1-2 days
International Deliveries can take 7-14 days to be delivered, depending on region.
Shipping Fees are based on order size and weight and are subject to change by shipping carriers, fees will be applied accordingly with those changes. Shipping cost are automatically calculated at check out by weight and region/location for shipping destination.
Shipping fees are non-refundable, if you refuse the order you placed you will be responsible for all shipping cost and you will be issued an ishopglam gift card for a store credit for the cost of the merchandise, excluding shipping fees.
Once your order has been shipped, please take note of estimated delivery times below. Holidays and weekend and weekend delivery dates are subject to take longer depending on your local postal service.
USPS Priority 2-3. Days (Does Not Include Sundays)
USPS Express Mail (the fastest) 1-2 Days (Does Not Include Sundays) Insured by USPS
USPS Express mail 1-2 Days (Does Not Include Sunday & Custom Holds) Most Packages have a $50 Claim applied to them, please contact USPS for next steps for packages that haven't arrived due to their mishandling. Please Contact 1-800 -ASK-USPS
((ONCE THE POST OFFICE HAS MARKED YOUR ORDER DELIVERED))
PLEASE CHECK FOR DELIVERIES AT YOU MAILBOX, Also at your neighbors, front office of complex, tucked away spots. If you feel your order was stolen please contact the proper authorities. ONCE YOUR ORDER HAD BEEN DELIVERED BY THE POST OFFICE AND YOU HAVE ANY DELIVERY CONCERNS PLEAE CONTACT USPS. Once they scan in the information and take possession of the order we have no control over the delivery.
You can process claims by phone and domestic claims online fileaclaim.usps